Frequently asked questions

GENERAL

Who is Zambrero?

Zambrero is Mexican with a Mission! A fresh, healthy quick-service Mexican restaurant franchise and a humanitarian enterprise committed to helping end world hunger.

What does ‘Mexican with a Mission’ mean?

Zambrero is a Mexican restaurant franchise on a mission to help eradicate world hunger in our lifetime. Our Plate 4 Plate initiative is how we achieve this.

PLATE 4 PLATE

How does the Plate 4 Plate initiative work?

The initiative is simple and one that makes a big impact. Every time a customer purchases a burrito or bowl at Zambrero, a meal is donated to someone in need in the developing world through our key distribution partner, Rise Against Hunger.

For more information, visit our Plate 4 Plate page.

What is a donated meal?

Rise Against Hunger meal packs are a highly nutritious combination of dehydrated rice, soy and vegetables fortified with 23 essential vitamins and minerals, specifically designed to combat malnutrition.

The meals have been made to store easily and transport quickly, as well as being designed to easily adapt to the local culture that the meals are delivered to, allowing communities to add their own spices and additions that suit local culture and tastes.

To find out more, visit our Plate 4 Plate page.

What is Rise Against Hunger?

Rise Against Hunger is an international hunger relief agency and Zambrero’s international distribution partner that directs Plate 4 Plate meals to where they are needed most. Rise Against Hunger packs and distributes food to countries where many do not have access to adequate nutrition, primarily through school feeding programs.

For more information, see Rise Against Hunger.

How many meals has Zambrero donated?

Zambrero has donated over 17 million meals for those in need worldwide since it was established in 2005.

Our goal is to donate a billion meals by 2025.

Visit our homepage to find the most up to date number of Plate 4 Plate meals donated.

How do we keep count of the meals donated?

The Zambrero POS system is linked to every Zambrero restaurant in New Zealand and abroad, allowing us to accurately track the sales of all burritos and bowls. A real-time counter is made publicly available in all Zambrero restaurants as well as on our websites.

Why does Rise Against Hunger and Zambrero focus on school feeding programs?

Providing a meal during school gives parents, particularly in developing nations and poorer communities, an incentive to send their children to school. This helps ensure a child receives their primary school education, the first step in breaking the poverty cycle. Education is a major way to improve the quality of life in disadvantaged communities, whether it be in maternal health, childhood mortality, gender equality or combating HIV/AIDS.

How does Stop Hunger Now determine where to deliver meals?

Rise Against Hunger works with in-country partners who submit food requests for assessment based on the following criteria: need, type of distribution program, size of program, sustainability of program, accountability, resources to pay for shipping and manage customs process, capacity to securely store donated meals, and ability to maintain control of the donated food from receipt to distribution. Partner organisations agree not to barter or sell the donated meals, which keeps the Rise Against Hunger food out of the general market.

FOOD & DRINK

Can I order Zambrero online?

Visit our order online page to see what ordering opportunities are available at your nearest Zambrero restaurant.

How do I know if Zambrero can meet my dietary needs?

Zambrero’s menu is made fresh and designed for the individual! We take pride in catering for an array of dietary requirements, with all meals able to be made vegan and vegetarian friendly as well as offering choices that are free of gluten, soy beans, eggs, milk, peanuts and tree nuts.

Please refer to our allergen & diet information or ask our restaurant staff.

How can I find out if you have any offers or discounts?

You can visit any local Zambrero to find promotions and discounts available in your area, including those for students and emergency service workers.

I want to double check that your beans are vegan?

Our pinto beans are cooked using a sous-vide method and have a smooth, buttery texture from using Nuttelex which ensures this Zambrero staple remains vegan.

Do you sell alcohol?

If you're looking to pair your Zambrero meal with an alcoholic drink, a number of our restaurants offer beer, cider, wine and margaritas that you can order when you dine-in. Contact your local Zambrero to find out if they are licensed.

Do you offer catering?

Yes! Our restaurants offer different catering packages ranging from in-store collection to in-office catering. Contact your nearest restaurant to discuss your requirements and how they can best cater for your function.

Search Zambrero locations.

Is there sugar in the guacamole?

Sugar is added to Zambrero guacamole and is less than a single gram per serve. Zambrero uses a small amount of sugar to balance the flavours of avocado and onion, ensuring we provide our customers with great tasting guacamole, freshly made every day. In addition, the very small amount of sugar helps preserve the healthy fats of the avocado to ensure flavour consistency.

Have you got a kids menu?

Yes! Our Little Heroes Kids Range has been tried, tested and given the thumbs up from kids right around Australia. Served as smaller portions of some of our bigger favourites; bowls, nachos and quesadillas.

Have a look at our menu for the full list of items and ingredients. We would recommend the chicken as a filling as it's the meat with the least spice.

Also, keep your eyes peeled for our Little Heroes activity book in-restaurant to keep your kids entertained. Free with all Kids Range meals.

RESTAURANTS

Do you have a loyalty program?

We love our loyal customers and what better way to let them know than by giving them free food! Pick up your Zambrero loyalty card at any restaurant, to get your 10th Classic Burrito or Classic Bowl free!

*See in-store for full T&Cs.

I had a poor experience at one of your restaurants. How should I contact them?

We're sorry your recent experience wasn’t up to our usual standards. Please complete our contact form to to provide us with more information on your visit so that our team can investigate this for you.

CORPORATE

Is Zambrero a franchise?

Zambrero restaurants are 100% franchise owned. We partner with individuals who have the same passion as us to serve fresh, healthy, Mexican food and contribute to help ending world hunger.

If you are interested in opening your own Zambrero restaurant, please visit our Franchise page.

Where else in the world can I find Zambrero?

We have ambitious plans to donate 1 billion meals by 2025 via our Plate 4 Plate initiative, so in recent years we have expanded beyond New Zealand to Thailand and Ireland. Zambrero also has over 150 restaurants across Australia.

How can I get a job with Zambrero?

Our restaurants are always on the lookout for talented, passionate and customer-focused team members. Please enquire directly with your local restaurant through our jobs page.

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